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Terms & Conditions

By booking with Browsy Beauty, you acknowledge that you have read and agree to the following policies.

Desposits & Cancellations

Booking calendar is open 2 months at a time, with the following month made available at 12pm on the 3rd Monday of each month. If you want to book any later dates, feel free to message directly to secure an appointment.


All deposits are non refundable and non transferrable. 


Deposits:

Brow Lamination, Bleach & Lash Lift bookings - $100  

All other bookings - $50 

Add Ons - 50% of service value


A $15 surcharge applies to appointments on weekdays from/exceeding 5pm & weekends. 

Please note: Discounts do not apply to afterhour/weekend bookings.


Deposit must be made within 24 hours to secure your booking. This will be deducted from your total balance on the day of your appointment.


You must provide at least 48 hours notice if you wish to reschedule or modify a booking.


Any change or rescheduling within 48 hours of your appointment will result in your deposit being forfeited. Cancellations within 24 hours of your appointment and No Shows will be charged 100% of the service value.


No Shows will not be tolerated & will incur a 100% deposit when booking future appointments.

Late Arrival

Appointments are run on a back to back basis so it is essential that you arrive on time to your appointment.


If you are running late, please notify us as soon as possible.


At 10 minutes late, we may not be able to complete the full service or your booking may be amended to fit the schedule. You will be charged the original service.


More than 15 minutes late will result in your deposit and appointment time being forfeited and you will be charged the full service due to last minute cancellation. An additional deposit will be required to make a new booking.

Studio

Please wait in your car or downstairs and wait for my message before coming up.


Please come alone to your appointment.

Strictly no guests, including children.


Please remove your shoes once inside.

There are slippers available for use.


If you are feeling unwell or showing any cold or flu-like symptoms, please reschedule or you will be turned away and your deposit will be forfeited due to last minute cancellation.

New/Existing Clients

New/Existing Brow Client

You are considered a New Client if it is your first time booking with BB. You are an Existing Client if it has been more than 3 months since your last appointment.


This requires a longer appointment and covers a full consultation, discussing your brow goals and personalising your brow journey. Your brows will then be thoroughly measured and drawn up for a detailed brow map.


New/Existing Lash Client

You are considered a New Client if it is your first time booking with BB. You are an Existing Client if it has been more than 4 months since your last appointment.


This requires a longer appointment and covers a lash assessment and styling consultation, discussing your current lash condition and preferences to create a style you are looking for.

Studio Policy
New Clients
Shipping & Delivery

Shipping & Delivery

Tracking

Tracking will be provided for all orders, you will be sent an email once your order is dispatched (please also check your junk/spam folder).

Track your order here: https://auspost.com.au/mypost/track/#/search

Delivery

Australia Wide Delivery

Standard shipping is charged at a flat rate of $13.50 AUD.

Express shipping is charged at a flat rate of $17 AUD.


Delivery Timeframe

Regular orders: ETA 2-7 business days.

Express orders: ETA 1-3 business days.


Please note: 

Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, holidays, and extreme weathers.

Shipping

All orders will be shipped within 48 hours of purchase, excluding weekends & public holidays.

All orders placed on a weekend or public holiday, will be sent out the following business day.

Orders are sent via Australia Post.

Click & Collect

Click & Collect

Collection

Please wait for your Ready to Collect email before coming to the studio. This will include information about the collection process.


Make sure you bring your collection notification and photo ID.


If someone else is picking up your order, please email us at browsybeautyau@gmail.com and provide us with their details prior to collection. They will need to provide the collection notification and their photo ID.


We hold Click & Collect orders for 7 calendar days from when you receive your collection notification.


Please read our Returns Policy for information about returns and refunds.

Processing

Order after 12pm, for next day collection.

Don’t want to wait for your items to be delivered? Why not Click & Collect from our Studio in Wentworth Point, Sydney. 


Click & Collect is FREE for all orders with no minimum spend.

Select Click & Collect as the delivery method at checkout.


Click & Collect location:

Browsy Beauty: Verona Drive, Wentworth Point, NSW 2127.


Order before 12pm for 3pm collection.



Click & Collect orders are processed Monday-Friday, excluding Public Holidays.


If the order cannot be fulfilled, we will contact you as soon as possible.

Refunds & Returns

Refunds & Returns

Damaged/Faulty Product

Full refund or exchange will be offered to any faulty or damaged goods within 14 days of receiving the product. 


Please send an email to browsybeautyau@gmail.com with an attached image/video of the faulty/damaged product, order number and packaging it arrived in.


We will notify you once your return has been received and approved. The refund will be processed via bank transfer. We recommend using a tracked service for the return as we are not responsible for any lost or missing items.


If you have an issue with your product or delivery, please contact us to discuss your options at browsybeautyau@gmail.com

Returns Policy

We hope that you are completely happy with your purchase. However, if you wish to exchange an item, please email browsybeautyau@gmail.com within 14 days of receiving your order. 


Please keep in mind that all orders must be returned in the same condition that you received it, unopened and unused, and in its original packaging.


To request an exchange, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product.


Browsy Beauty does not offer refunds if you change your mind on a product purchased, sale items and Gift cards.


Please note any postage charges and associated return costs are the responsibility of the customer and are non-refundable.

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